Globe Customer Service: How to Contact for Quick Support?

You can contact Globe customer services through Globe Platinum hotline (77301888*), Messenger, GlobeOne app, Globe Digital Assistant (Globe mobile: 211TM: 808 Landline: 02-7730-1000), Globe complaint hotline, government emergency hotline (8888 911), etc. This customer care service can surely help users regarding Globe SIM Registration.

How to contact Globe Customer Service?

You don’t need to visit a physical store or call a service provider for assistance. Now, all Globe users have many customer service options. These ways of providing customer service are mentioned below.

Now, we are going to tell you separately how you can contact Globe customer service through these options.

1. For Globe Platinum users: Thea, The Digital Assistant:

Thea is a Globe Digital Assistant that provides concierge and instant assistance for Globe Platinum customers. It is accessible 24/7 via Messenger and anyone can talk to her in Filipino or English.

Thea can help you resolve your issues regarding your Globe subscription. However, it also provides concierge services, such as:

• Live event gifting services
• Airport lounge access
• Personal shopping
• Creative gifting services
• Travel planning and custom itineraries
• Lifestyle and fitness (wellness, personal trainer and spa)
• Reminder service
• Dining reservations and culinary experiences 

To chat with Thea Globe:

If you avail of Globe Platinum GPlan & Promos, then you will receive an invitation message from Globe to access Thea, The Digital Assistant, on Facebook Messenger as Globe Customer Service. You just tap on the link, and you can start enjoying her services. 

2. GlobeOne App:

You can also ask about your problems and queries through the GlobeOne app. Just follow the below-mentioned steps to get help.

• Go to the GlobeOne app.
• Click on the “More” icon.
• Press the “Help” option.
• Here, you can see many options about different issues, such as:

1. Submit a bill inquiry
2. Report connection or Globe NO Signal issues
3. Reconnect my line
4. Load, promos, and rewards concerns 
5. Make account changes 

• You can press one of them about your issue.
• Click “Okay” to proceed.
• Now, you will be guided by Gie of Globe on how to proceed.

3. Exclusively for your prepaid needs: *143#:

If you’re a prepaid Globe user, your prepaid subscription still comes with the *143# functionality. *143# Key provides you with a full range of self-service and Globe customer service options, such as claiming rewards, loading your phone, Globe balance inquiry, registering for texts, and calls & surfing promos, and getting information.

Steps:

• Open the “Phone or Dialer” app on your mobile.
• Dial the USSD code *143#.
• Click the call button, and a message will appear on your screen.
• You can see different options on your screen with numeric digits.
• Now, select an option that you want to do and dial his number. For example, if you want to check your data balance, you will type 1 and click on the “Send” option.
• Wait a while for the next message.
• Then a message will be shown on your screen. After a while, they will inform you about your data balance.

4. Messenger:

Now, you don’t need to click on many links before getting a solution to your problems. Globe can provide their customer service with Messenger. So, you can ask about your concerns or problems through live chat. 

Globe customer service is offered 24/7, with instant answers and quick responses. You can also get help for more specific concerns and receive instant & guaranteed responses, including:

• Postpaid, prepaid, and Globe at Home account rewards and promos
• Checking Globe SIM Registration Status
• Load balance
• Account modification or Bill delivery for Globe myBusiness users
• Reactivating Globe Expired SIM

5. Globe Digital Assistant:

Now, you can also reach Globe customer service immediately by using your phone or landline. It is such a great facility for Globe customers to resolve their issues directly. 

• Globe mobile: 211
• TM: 808 
• Landline: 02-7730-1000

Follow the instructions to call them:

• You can dial the number according to your preference.
• Call the number.
• Hear and follow the prompt instructions. 
• The agent will give you an instant and guaranteed solution.

6. Help Articles:

Globe Telecom already provides complete information about their services and features on their Official website. In the help articles, you will see many questions and answers on different issues. So, you can also read these articles to solve your issues.

Read Here: Globe Payment – Methods to do Globe Payment Online?

What are the alternatives to the Globe Hotline?

Globe Viber Communities are the perfect alternative to the Globe Hotline. To establish Viber communities, Globe Telecom has partnered with 32 residential communities for 18000 team members in Metro Manila, which offers real-time agent support from 8 AM to 6 p.m.

If you join Viber communities, you can improve your Globe experience with digital perks, such as:

• Educational and relevant information about all things Globe at Home, including updating your Globe account, guides on troubleshooting, and more
• Maximizing your Prepaid WiFi or Globe at Home plan
• Updates on the latest exclusive events, promos, and special offers.

How to join Viber Communities?

You can also join Viber communities simply by following several steps.

• First, download the Viber app on your mobile device from the Google Play Store or App Store.
• Now, type “Alagang Globe” in the search bar to view their communities. 
• Find the official Alagang Globe Viber Communities that are fully verified by Viber.
• A list of Globe Viber Communities is shown on your screen.
• Tap the “Join Community” option.
• After that, you will join the Viber community successfully. Now, you are a member of this community.   

What is the Globe emergency and complaint hotline?

Globe is ready to comply with the government, which offers access to 8888 and 911 numbers for the complaint hotline and the government emergency hotline. All services will be responded to quickly. Such a facility is the best for the clients to resolve their problems.

How to Contact Globe Customer Service via social media accounts?

Globe also offers its customer service via social media accounts. You can also contact or follow them through digital platforms.

• Open Facebook, Messenger, Twitter, or the Globe official website.
• Ask them about your problem, and they will assist you.
• On their digital platforms, you can comment on the related posts.
• On the other hand, you can also send a direct message and tell them your problem.

Frequently Asked Questions