Lost SIM Card Smart – What Should You do?
Losing your SIM card is very risky, and you may become a victim of any fraudulent activity. If this happens immediately, call the customer provider to deactivate your SIM and File for a Lost SIM Affidavit. After that quickly change all of your account passwords linked with that SIM and request for SIM replacement with the same phone number.
How to Report Prepaid or Postpaid Lost SIM Card Smart?
Postpaid Subscribers immediately report their lost SIM Card. Once they report, all the outgoing and incoming calls are blocked. To get a new SIM card, get your legal documents, visit any nearby Smart Store, and request a SIM replacement.
Moreover, Prepaid Subscribers can also request SIM Card replacement. Keep in mind that Smart will not replace a stolen or lost SIM Card. they will issue a new Smart SIM to the Prepaid Subscriber.
What to do if you lose your Smart SIM Card?
If you lost your SIM card, then here are some things you need to follow;
File for Lost SIM Affedvit: Immediately, go to the FOI (Freedom of Information) Philippines site or office of the public Attorney to get this form or letter. You need to submit a SIM Affidavit for your lost SIM. This will help you avoid becoming a victim of any fraudulent activity.
Read Here: Affidavit of loss Globe SIM Card
Contact Customer Care Service: You need to call the Smart customer care service at *888 or *777. Tell them your SIM Card is lost, provide the necessary information they ask for or legal ID details, and then they block your SIM Card.
Secure your Account: Inform customer service about the loss of your Smart SIM Card and ask them to deactivate it. So, if anyone uses your number, this will help protect you from any fraud or illegal activity
Replace the SIM Card: After deactivating your stolen SIM card, request a new SIM replacement and get a new SIM on the same number.
What are the Risks when you lose your Smart SIM Card?
Here are some of the Problems or risks you may face when you lose your Smart SIM Card.
Identity Theft: If you lose your Smart SIM Card, then you can easily become a victim of any crime. SIM Card theft can lead to many crimes by using your identity. That’s why if anything serious happens by using your identity,. Then, it is not good for you and you may get stuck in serious issues.
Financial Loss: Losing your SIM Card can also cause a financial loss. If you lose your sim card, theft may change your account passwords and get access to your bank accounts.
Unauthorized Access: All the accounts and social media accounts linked with your SIM Card number may also be affected. Moreover, there is a chance that theft may misuse your accounts and personal information.
Contact Loss: If you lose your SIM Card, then it means you also lose all of your contacts. You can also face problems while communicating with your friends and family. On the other hand, Theft also misuses your contacts and annoys them.
Documents Needed for Smart SIM Card Replacement
Here are some of the documents that are needed for Smart SIM Card Replacement.
- Valid National ID Card
- Government ID Card
- Your Photo
- Monk or Passport ID Card
How to Retrieve SIM Card with the Same Phone Number?
Follow these steps to get back your lost SIM card with the same phone numbers.
- Go to the Smart Store.
- Bring any of the legal or valid IDs with you that prove your identity as a SIM owner.
- Fill out the replacement form and submit a copy of your ID.
- When you complete the SIM replacement process, you will receive your new SIM Card.
Note: When you go to the Smart store for a SIM replacement, it is good for you to take a copy of your Affidavit letter.
How to check if someone is using your SIM Card?
If someone is using your lost Smart SIM card, then all of these activities will happen. Here are the details of some of the fraudulent activities;
- You should start observing strange activities with your accounts.
- You start receiving two-factor authentication emails on your mobile device.
- Your family and friends receive fraudulent calls and spam messages from your stolen number.
How do I find my lost Smart SIM Card?
Your SIM Card contains unique details about you. The IMEI (International Mobile Subscriber Identity) is a unique number associated with your SIM Card. It does not change, even if you put the SIM Card into another mobile phone.
With the help of the IMEI number, you can track your SIM Card by GPS. You can get help from the police or operator to track your SIM card.
How to Block Lost Smart SIM Card?
Call Smart Customer Care at *888 or *777 (toll-free hotline numbers). Tell the customer support agent that your SIM is stolen. They may ask you about your identity by questioning your subscriber name, mobile number, last recharge amount, validity of your SIM card, and mode of your last recharge payment. Tell them the correct details. They immediately block or deactivate your Smart SIM card.
FAQs:
Q. What documents does the customer care person ask you when you call them to block your SIM?
When you lose your Smart SIM card, call Smart Customer Care to deactivate your SIM card. They ask you for some of your details to verify that you are the owner of the SIM card.
- Subscriber Name
- Your Mobile Number
- Last Recharger Amount
- Validity of your SIM Card
- Mode of your Last Recharge Payment
Q. Can you get the same number if you lost your Smart SIM Card?
Yes, you can get the same SIM Card number if you lost your previous one. You just need to request a SIM Card replacement.
Q. How to get an OTP from a lost SIM Card?
You can use Microsoft Authenticator or Google Authenticator apps to receive the OTP without your SIM Card. Moreover, you can also request for a new SIM Card on your previous number and receive an OTP.
Q. Can you have 2 SIM Cards with the same number?
No, it is not possible to have 2 SIM Cards with the same phone number. However, a SIM card could be cloned but it is not recommended because there is no guarantee that two mobile phones will work or not.
