PLDT Hotline using Cellphone – Contact the Cuctomer Service

You are a PLDT subscriber, so you can contact the PLDT hotline using cellphone to get help. You can call the PLDT hotline at +63 (2) 88888-171 using a cellphone for other networks, but you need to dial 171 for PLDT landlines, TNT, Smart, and Sun mobile numbers. 

You can also call *1888 (TNT and Smart), 1-800-10-6727277, or (02) 6727277 (PLDT landline) for myBro Support. However, PLDT offers the easiest way to contact. Therefore, you can also contact them through social media accounts or by visiting the PLDT sales and service centers.

In this blog, I will share comprehensive details about PLDT customer service. I hope this blog will help you contact the PLDT customer support team to address your issues.

PLDT Customer Service 2024

Here I will share with you how to contact the PLDT customer service. Therefore, if you have any issues or problems with the PLDT services then contact them with the right method to avoid any disruption. 

PLDT offers easy, straightforward, and convenient ways to contact them. You can contact them through a PLDT hotline using a cellphone, smartphone, or landline number. You can also contact them via chat on social media accounts or SMS. 

You can also book an appointment to contact the PLDT assistant face-to-face. Let’s talk about each of the methods one by one. 

PLDT Hotline:

One of the easiest methods to contact the PLDT is the hotline number. Here I will share the PLDT customer service hotline with you. 

PLDT Hotline 171: 

You can contact them on the hotline via PLDT landline, Sun, TNT, and Smart mobile phone. PLDT customer service hotline 24/7 toll-free number is 171 for technical issues. However, the PLDT hotline for billing concerns is available from 9 AM to 6 PM. 

When you dial the PLDT hotline 171 using the PLDT landline, the system directly recognizes your telephone number. However, if you dial the dial from a mobile number or telephone that is not linked to your PLDT account, the system will not recognize you. 

You do not need to worry, what do you do now? Follow the below instructions. 

Read Here: Gomo Customer Service – You need Help?

PLDT Hotline using Cellphone Number: 

If you use the PLDT landline then you just dial 171. On the other hand, if you use a cellphone from a different network such as Globe or TM, you need to dial the complete PLDT customer service phone number which is +63 (Area code (02)) 88888-171. 

You must use the area code according to your location. I hope you understand. 

Contact PLDT Customer Service via Help Articles:

First, before contacting PLDT customer service, you can read the PLDT help articles on the Customer Support page. In these articles, PLDT already describes the common issues that can be related to your problems. 

Therefore, visit the PLDT website or click the Link here https://pldthome.com/support. Here you can find the many questions and answers under the following issues:

• I can not connect to the Internet 
• Where can I view my bill? 
• Where Can I Pay my bill? 
• How to track my repair ticket status 
• How to track my PLDT application 
• Will I also enjoy the All-New Fiber plan speeds? 
• SIM Registration Law

Contact PLDT Customer Service via User Guide:

You can read the PLDT Customer user guide to resolve your issues. PLDT clearly explains the troubleshooting issues in the guide with the pictures. Therefore, you must study this guide that describes some of these issues. 

• What to do if you are experiencing No Dial Tone 
• What to do if you are experiencing no internet connection
• Website and Apps are taking Too long to load 

PLDT customer service chat:

Another method to contact PLDT is through chat. You can contact the PLDT through a Facebook account or myPLDT Smart app. This service is available 24/7. 

You can contact them via the Facebook accounts PLDT Cares and PLDT Home. You type your issues and send the message on Messenger. They will respond to you within 24 to 48 hours. 

You can also download the myPLDT smart app from the App Store or Play Store. Sign in to your account, report the issue, file a help ticket, and pay the bills. 

PLDT customer service via Email: 

If you have no urgent inquiries, you can contact them via email. This is the easiest way to contact them.  Therefore, you clearly explain your issue and send the mail. Wait for their response. 

Email: [email protected]

You May Also Like: Globe Customer Service: How to Contact for Quick Support?

PLDT customer service via SMS:

Another way to contact them is via SMS. 

• Open the SMS or messaging app. 
• Type TRACK(space)area code+telephone number (TRACK028518531) in the message box. 
• Dial 8171 for smart and TNT or 0970 0000 171 for other networks. 
• Send the message and wait for a response. 

How to contact PLDT via PLDT Sales and Service Centers?

If you want to meet PLDT employees face-to-face to resolve your issues. You can visit the PLDT sales and service centers for personalized assistance. To fulfill the wishes of their customers, the PLDT allows people to book appointments before visiting the store. 

• First of all, go to the Book an Appointment page.
• Select your nearest PLDT store. 
• Click on the Book appointment. 
• Select the service you need. 
• Adjust your date. 
• Enter your personal details and confirm the appointment. 
• Visit the store on the scheduled date and time. 

PLDT New customer service for myBro Support:

PLDT announced the new hotline and SMS numbers for myBro support. Therefore, you can contact them through these hotline and SMS numbers. 

Hotline Numbers:

SMS:

You can text the SAGOTAGAD<space>PLDTmyBro at 888. After sending the message wait for the answer. They will quickly respond to you to resolve your issues.

Read Here: GOMO PH Coverage Area & Map in Philippines

PLDT Customer Care via Social Media:

You can follow the PLDT social media account to get the new updates. You can also contact them through their social media account. They will respond to you and resolve your issues. 

FAQs