How to Fix Smart SIM Card Not Working? Easy Solutions 2024

Smart SIM also offers high-quality network services in the Philippines. But sometimes, SIM cards do not work properly due to different causes, like SIM cards not being inserted correctly, Network Coverage, SIM Expiry, incorrect APN settings, etc.

However, you can also resolve these issues by restarting your mobile, replacing the damaged SIM card, managing your APN settings, or resetting your mobile settings. In this blog, we will discuss the major causes of Smart SIM cards not working and provide suitable solutions.

Causes and Solution of Smart SIM Card Not Working:

Let’s explain the causes of the Smart SIM not working and also learn about their possible solutions.

1. SIM card not properly inserted:

It may be possible that your SIM cards are not inserted properly in the mobile phone slot. So, if your SIM is not connected to the device correctly, then, how can it perform its task properly?

Solution:

If your SIM card is not working, you should take out the SIM card from your device and reinsert it properly. It will also fix the Smart SIM card not working.

2. Damaged SIM Card:

In some cases, SIM cards are damaged due to stains or scratches. These causes also affect the SIM performance and lead to different issues.

Solution:

In any case, if your SIM card is damaged and not working,

Visit the Smart Store.
Request to replace the SIM card.
Provide the required information.
Get your new SIM card on your old number.

3. Network Coverage:

Heavy traffic, weak signal strength, or electricity problems play the main role in different issues like SIM not working, no data connection, no signal, etc.

Solution:

In these cases, you should change your location and go on any open area or upper floor to better signal strength and network coverage.

4. SIM Card Expiry:

Your SIM card may expire due to no registration or any other reason. After deactivation, you will no longer be able to avail of Smart services like calls, messages, or mobile data.

Solution:

Check your SIM expiration or registration status. If your SIM card expires, you need to purchase a new SIM card and register immediately. Then you can avail of Smart services.

5. Compatibility of Device:

Another possible reason is that your mobile device is not Smart SIM compatible, because Smart SIM will not work on these devices that are not Smart SIM compatible.

Solution:

You must check your mobile phone’s compatibility. If your SIM is not Smart SIM compatible, you need to insert the SIM card into another compatible device.

6. Incorrect APN settings:

In some cases, the SIM cannot work properly due to the wrong APN or mobile settings. This is one of the main causes of SIM not working.

Solution:

Check your mobile settings, and your mobile Access Point Name (APN) settings must be correct. Follow the steps mentioned below to correct your APN settings.

Go to the mobile settings.
Tap on “Connections.”
Then click on the “Mobile Networks” option.
Next, many different options will appear on your screen. Click on “Access Point Names (APN).”
Tap on “Add” from the upper right corner.
After that, edit the access point to proceed.
Click on “Name” and input “Smart Internet.”
Press the “OK” option.
Tap on “APN” and enter the internet.Smart.ph.
Now, tap on “APN Type” and input the required data.
Select the “APN Protocol.”
After completing the process, check your data connection.

7. Mobile settings:

There can be a problem in your mobile phone settings or software, which can also lead to a SIM card not working issue. Check your mobile software updates or mobile settings.

Solution:

Sometimes, you need to reset your mobile settings or update your mobile software to resolve your problem. Here, we will tell you how you can reset your mobile settings.

Open your mobile phone’s settings.
Next, click on “Network and Internet” or input “Connections” on the search bar.
Tap on the “Reset Connections” option.
Now, click on it to reset your network settings.
In the end, restart your device and try to use Smart SIM card services.

8. Stains or scratches on SIM card:

If SIM cards have any stains or scratches, it also affects the SIM performance and leads to several issues like no data connection, no signal, SIM card not working, etc.

Solution:

In these cases, you should take out the SIM card from your mobile phone and wipe it with a dry cloth. Again, insert it into your mobile and check that your problem is solved or not. After that, if your SIM card is not working, you should connect to the Smart customer service or visit the Smart store to replace the SIM card.

Read Here: How to Fix DITO SIM No Signal/No Connection Issues?

Additional Tips to Resolve Your Issue:

Turn off your mobile phone, and after a while, turn it on again.
Make sure your device does not connect to a VPN.
Make sure your device’s airplane mode is turned off.
If your SIM is not working for any reason, just insert your SIM card into another device.
Wipe your SIM card with a dry cloth and again insert it into your mobile phone.

FAQs

Q. My Smart SIM is showing No Signal on my mobile. What should I do?

First of all, check your device settings or reset your mobile settings.
Restart your device.
Insert your SIM into another compatible device.
Your phone does not use any type of VPN.

Q. Can I fix the Smart not working via APN Settings?

Yes, APN Settings is one of the easiest ways to fix your Smart SIM not working. Go to the mobile settings and check the APN settings to resolve your issues.

Q. Why is the Smart signal weak?

Maybe the weak signal strength is due to any obstructions, so, you should try to use the data from the outdoor areas.

How to Fix Smart SIM Card Not Working? Easy Solutions